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BeeCause Charms FAQ

Find answers about ordering, shipping, personalized charms, returns, our Lifetime Sparkle Guarantee and more.

Ordering

What forms of payment do you accept?

We accept major payment methods available through Shopify Checkout, including Visa, Mastercard, American Express, Discover, PayPal and Shop Pay. The payment options available for your order will appear during checkout.

Why do I see more than one charge on my card?

A duplicate amount may be a temporary authorization rather than a completed charge. This can happen if checkout is submitted more than once, the connection is interrupted or an order is edited during checkout.

Temporary authorizations are controlled by your bank and usually disappear automatically. If multiple charges have been completed, contact us at info@beecausecharms.com with your order number and a screenshot showing the transactions. Please conceal all sensitive banking information.

Can I change or cancel an order after it is placed?

Contact us immediately at info@beecausecharms.com. We will try to help, but orders cannot be changed or cancelled after they have entered processing or shipped.

Promotional codes cannot be added after checkout is complete.

Shipping

How quickly will my order ship?

Ready-to-ship orders are generally processed within 24–48 business hours.

When BeeCause Charms is traveling for an expo, order processing may pause until we return, generally the following Monday. Any significant processing delay will be communicated on the website whenever possible.

Processing time is separate from the time a shipping carrier takes to deliver the package.

When will I receive tracking information?

You will receive an order-confirmation email after checkout and a shipping-confirmation email with tracking after your order ships.

If your order has exceeded the applicable processing time and you have not received tracking, email info@beecausecharms.com with your order number. Please also check your spam or junk folder.

What if my package is marked delivered but I cannot find it?

First, check around the delivery location, with household members and with nearby neighbors. Carriers sometimes mark packages delivered shortly before they arrive.

If the package is still missing, contact the shipping carrier using your tracking number and email us at info@beecausecharms.com so we can help review the shipment.

Personalized, Photo and Logo Charms

How do I submit my image?

Until an upload tool is added to the website, send the highest-quality version of your image to info@beecausecharms.com after placing your order.

Include your order number or the name used on the order.

How long do personalized charms take?

Personalized photo and logo charms are generally prepared within 24–48 business hours after we receive a usable image.

The processing period does not begin until the required image and instructions have been received. We will contact you if the image is unclear or cannot be used as submitted.

Can I return a personalized charm?

Personalized, photo and logo charms are final sale unless they arrive damaged, are made incorrectly or have a qualifying manufacturing defect.

Returns and the Lifetime Sparkle Guarantee

Can I return a charm because I changed my mind?

All charm purchases are final sale. We do not accept change-of-mind returns or exchanges.

What does the Lifetime Sparkle Guarantee cover?

BeeCause Charms will replace charms with qualifying manufacturing defects, including:

• Rhinestones coming loose
• Epoxy discoloration or yellowing
• Breakage unrelated to normal wear, misuse or accidental damage
• Other confirmed manufacturing flaws

Normal wear and tear, accidental damage, loss and improper use are not manufacturing defects.

How do I request a replacement?

Email info@beecausecharms.com with:

• Your name
• Order number, if available
• A clear photograph of the charm
• A brief description of the problem

Customers are responsible for approximately $5 replacement shipping, including claims made within 30 days. If you bring the defective charm to us at an expo, we may be able to exchange it there without shipping charges.

Replacement designs are subject to availability.

Customer Accounts

Do I need an account to place an order?

An account is not required for standard checkout unless the website specifically prompts you to sign in.

Customer accounts make it easier to review order history, order status and saved account information. Use the same email address that you used when placing your order so Shopify can associate the applicable order history with your customer profile.

Promotions

How do promotions work?

Unless a specific offer states otherwise:

• Only one promotional code may be used per order
• Codes cannot be applied after checkout
• Offers are valid only during their stated dates
• Free gifts are available while supplies last
• Promotional terms, availability and end dates may change

How do I apply a promotional code?

Enter the code in the discount-code field during checkout and select Apply. Confirm that the discount appears before completing payment.

If the code is not working, contact us before placing the order. We cannot add a promotional discount after checkout has been completed.

Gift Cards

When will my digital gift card arrive?

Digital gift cards are delivered by email, generally within several minutes of purchase.

If it has not arrived:

• Check the spam or junk folder
• Confirm that the correct email address was used
• Contact info@beecausecharms.com with the purchaser’s name and order number

How do I redeem a BeeCause Charms gift card?

Enter the gift card’s unique code in the appropriate field during checkout. If the gift-card balance does not cover the complete order, including applicable shipping and taxes, Shopify will prompt you to select an additional payment method for the remaining balance.

Gift-card balances may be used across multiple orders until the available balance has been spent.

Still Have Questions?

Visit our Contact Us page or email info@beecausecharms.com. For questions about an existing purchase, include your order number so we can assist you more efficiently.