Shipping policy
Shipping Policy
Last updated: July 26, 2026
Thank you for shopping with BeeCause Charms. This Shipping Policy explains our order-processing, shipping, tracking, delivery, and personalized-product timelines.
Order Processing
Ready-to-ship orders are generally processed within 24–48 business hours after the order is placed.
Business hours do not include weekends or federal holidays.
Order-processing time is separate from carrier transit time. The delivery estimate shown by a shipping carrier begins after the carrier receives the package.
Processing may take longer during:
- Sales and promotions
- Holidays
- New-product releases
- Periods of unusually high order volume
- Expos, races, markets, and other events
- Circumstances outside our reasonable control
Expo and Event Travel
BeeCause Charms regularly attends expos, races, markets, and other events.
When we are traveling for an expo or event, online-order processing and shipping may temporarily pause. Orders placed during an announced shipping pause will generally begin processing on the Monday following our return, unless a different date is posted on our website.
When possible, we will place an announcement on the website identifying:
- The date shipping will pause
- The affected ordering period
- The date order processing is expected to resume
Placing an order during an announced shipping pause means that you accept the posted processing schedule.
Personalized, Photo, and Logo Charms
Personalized, photo, and logo charms are generally prepared within 24–48 business hours after we receive the required image, logo, artwork, and instructions in a usable format.
The production timeline does not begin when the order is placed if we are still waiting for required materials.
Until an upload feature is available directly on our website, customers may be asked to email the required materials to:
Please include your order number in the email.
Production or shipping may be delayed if:
- The required image or logo has not been received
- The order number is not included
- The image is blurry, incomplete, obstructed, or too low-resolution
- Additional instructions or clarification are required
- We are waiting for the customer to approve a proof, when applicable
- The requested content raises an intellectual-property or authorization concern
Shipping time begins only after the personalized product has been completed and transferred to the carrier.
Shipping Rates and Methods
Available shipping methods and charges are displayed during checkout based on the order, destination, and available carrier services.
Shipping charges are nonrefundable after an order has shipped, except where required by law.
Promotional or free-shipping offers may be subject to minimum-purchase requirements, excluded products, destination restrictions, and advertised expiration dates.
Shipping Confirmation and Tracking
After your order has been fulfilled, you should receive a shipping-confirmation email containing tracking information when tracking is available for the selected service.
Please allow time for the carrier to scan the package. Tracking information may not update immediately after a shipping label is created.
If you have not received a shipping-confirmation email after:
- The applicable 24–48-business-hour processing period;
- Any personalized-production period; and
- Any announced expo-related shipping pause,
please check your spam or junk folder and then contact us at info@beecausecharms.com with your order number.
Carrier Transit Times
Carrier delivery dates are estimates and are not guaranteed by BeeCause Charms.
Once a package is accepted by the carrier, delays may occur because of:
- Weather
- Holiday volume
- Service interruptions
- Transportation disruptions
- Incorrect or incomplete addresses
- Customs processing
- Events outside our reasonable control
BeeCause Charms cannot guarantee arrival by a specific race, holiday, birthday, wedding, trip, expo, or other event unless a written guarantee is expressly provided by us.
Please order early when a product is needed for a particular date.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- Postal code
- Email address
If you notice an address error, contact info@beecausecharms.com immediately with your order number and the correct address.
We will try to update the address before fulfillment, but changes cannot be guaranteed once processing or shipping has begun.
Customers may be responsible for additional shipping charges when an order must be resent because of an incorrect, incomplete, or undeliverable address supplied during checkout.
Returned-to-Sender Packages
If a package is returned to BeeCause Charms because of an incorrect address, incomplete address, failed delivery, refusal, or another issue outside our control, we will contact you when the package is received.
The customer may be required to pay the cost of reshipping the order.
Personalized products and other final-sale merchandise are not automatically eligible for a refund because a package was returned to sender.
Packages Marked Delivered
If tracking shows that your order was delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location.
- Ask household members, neighbors, building staff, or the front desk.
- Allow one additional business day because carriers occasionally mark packages delivered before final placement.
- Contact the carrier using the tracking number.
If the package is still missing, contact us at info@beecausecharms.com with your order number and tracking information. We will assist where reasonably possible, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.
Lost or Delayed Packages
A package is not necessarily lost because tracking has stopped updating.
If the package appears significantly delayed, contact the carrier first and then email us at info@beecausecharms.com with your order number.
We may assist with a carrier inquiry or claim when available. Carrier investigations and claim decisions are controlled by the carrier and may require additional time or documentation.
Orders Damaged During Shipping
If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery at info@beecausecharms.com.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging and shipping label when shipping damage is suspected
Do not discard the damaged item or packaging until we have reviewed the claim, because the carrier may require supporting evidence.
Approved resolutions are subject to our Return and Refund Policy and applicable law.
Lifetime Sparkle Guarantee Replacements
Approved replacement charms provided under the BeeCause Lifetime Sparkle Guarantee may require the customer to pay replacement shipping, generally approximately $5, including for claims submitted within 30 days of purchase.
No replacement-shipping charge applies when an approved replacement is completed in person at a BeeCause Charms expo or event.
Full guarantee terms are provided in our Return and Refund Policy.
International Shipping
If international shipping is available to your destination, the applicable options will be displayed during checkout.
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- Brokerage fees
- Local handling charges
- Other government or carrier fees
These charges are not included in the product price or standard shipping charge unless expressly stated.
International delivery times may be affected by customs inspections and local carrier operations. BeeCause Charms is not responsible for customs delays or fees imposed by another country.
Order Changes and Cancellations
Contact us immediately at info@beecausecharms.com if you need to request a change or cancellation.
We will try to accommodate the request, but changes and cancellations are not guaranteed after an order has entered processing, personalization, production, packing, or shipping.
Contact Us
For shipping questions, contact:
BeeCause Charms, LLC
Doing business as BeeCause Sneaker Charms
1371 W Fairway Road
Pembroke Pines, Florida 33026
United States
Email: info@beecausecharms.com