Refund policy
FINAL SALE POLICY
Unless otherwise stated on the product page, all BeeCause Charms products are final sale. We do not accept returns or exchanges because of a change of mind, incorrect selection or preference.
Personalized, photo, logo, custom-made, clearance and final-sale products are also final sale. Gift cards are nonrefundable and cannot be exchanged for cash except where required by law.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives. If you receive an incorrect item or an item that was damaged during shipping, contact us within 7 days of delivery at info@beecausecharms.com.
Include your name, order number, a description of the issue and clear photographs of the item and packaging. If BeeCause Charms confirms that the order was damaged or fulfilled incorrectly, we will work with you to provide an appropriate correction or replacement.
BEECAUSE LIFETIME SPARKLE GUARANTEE
Authentic BeeCause Charms products are covered by our Lifetime Sparkle Guarantee for manufacturing defects. This guarantee applies to authentic BeeCause Charms products purchased before or after the company’s change in ownership.
Covered manufacturing defects may include:
• Rhinestones falling off
• Epoxy or resin yellowing
• Breakage not caused by normal wear and tear
• Other confirmed factory or manufacturing flaws
The guarantee does not cover:
• Normal wear, scratches or cosmetic changes caused by use
• Loss or theft
• Accidental damage, crushing, bending or improper handling
• Damage caused by chemicals, cleaning products, heat or improper storage
• Altered, repaired or modified products
• Damage to shoes, shoelaces or other items used with the charm
• Products that cannot be verified as authentic BeeCause Charms
HOW TO SUBMIT A GUARANTEE CLAIM
Email info@beecausecharms.com or use our Contact page. Include:
• Your name and email address
• Your order number or available purchase information, when available
• Clear photographs showing the charm and the defect
• A brief description of what happened
BeeCause Charms may request additional photographs or the return of the defective charm before approving a replacement.
APPROVED REPLACEMENTS
When a claim is approved, we will replace the defective charm with the same design when available. If the original charm is retired, discontinued or unavailable, we will offer a comparable available charm of equal value.
The Lifetime Sparkle Guarantee provides a replacement rather than a cash refund. It is limited to one replacement for each defective charm.
Approved replacement charms are provided at no charge. The customer is responsible for replacement shipping and handling, which is generally approximately $5 within the United States. The exact charge will be disclosed before shipment. No shipping charge applies when an approved replacement is completed in person at a BeeCause Charms event or expo.
CUSTOM AND PERSONALIZED CHARMS
Personalized photo and logo charms are created using the images and information supplied by the customer. These items are final sale but remain covered for confirmed manufacturing defects or material production errors.
Production typically begins after we receive a usable image. Missing, low-resolution, incorrectly formatted or otherwise unusable artwork may delay processing.
ORDER CHANGES AND CANCELLATIONS
Contact us as quickly as possible if you need to request an order change or cancellation. We cannot guarantee changes or cancellations after order processing, fulfillment or custom production has begun.
REFUNDS
Because our products are final sale, refunds are issued only when approved by BeeCause Charms or required by applicable law. Any approved refund will be returned to the original payment method. Processing times after issuance are determined by the customer’s bank or payment provider.
CONTACT US
Questions about this policy, an incorrect order or the Lifetime Sparkle Guarantee may be sent to:
BeeCause Charms
Email: info@beecausecharms.com
Website: www.beecausecharms.com