Order Support

Order Support

Need help with an existing BeeCause Charms order? We’re here to help.

Whether you have a question about your order status, need to correct information, received the wrong item or something arrived damaged, contact us and we’ll help determine the next step.

Order Status

If you’re checking on the status of an order, please include your name and order number when contacting us.

Once your order ships, tracking information will be sent by email when available.

Need to Change Something?

If you notice an issue with your order after it has been placed, contact us as soon as possible.

We’ll do our best to help with changes such as:

  • Shipping address corrections
  • Order-detail questions
  • Personalized information corrections
  • Other order updates

Changes cannot be guaranteed once an order has entered processing or shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your name
  • Order number
  • A description of the issue
  • Clear photos of the item, when applicable

We’ll review the issue and help with the appropriate replacement or resolution.

Missing Items

If something is missing from your order, contact us with your order number and let us know what is missing.

We’ll review your order and help get things sorted out.

Personalized + Custom Orders

Personalized and custom charms are created using the information and images submitted with your order.

If you believe there is an issue with a personalized or custom item, please contact us with your order number, photos and a description of the problem.

Lifetime Sparkle Guarantee

If your issue involves a manufacturing defect, missing crystal, yellowing or separation of a resin dome, or another qualifying product issue, your charm may be covered by our Lifetime Sparkle Guarantee.

Please visit our Lifetime Sparkle Guarantee page for complete details.

Contact Order Support

Email us at info@beecausecharms.com or use our Contact Us page.

Please include your order number whenever possible so we can help you more quickly.